FAQ

ORDERS & PRE-ORDERS

Where is my order?

All in-stock, non-preorders will be filled within 7-10 business days of being placed (not including weekends or holidays). Orders are packed and shipped in Florida. Shipments are made via trackable service. You will receive an email with tracking information as soon as your order is headed your way. Please allow 1 day for tracking information to update on your order. If you are unable to track your order, please let us know and we'll be happy to assist.

What is a pre-order?

Pre-orders are orders taken prior to the official release of an album or product. Because we do not store credit card information, payment is taken in full at the time you place your order.

My order hasn’t shipped yet; can I add another item to it?

Unfortunately, orders cannot be combined once submitted. Please complete a new order for your additional items.

REFUNDS, RETURNS AND EXCHANGES

What is your Returns and Exchanges policy?

Please follow the Return / Exchange Instructions below within 10 business days of receiving your shipment. Eligible items may be returned for Store Credit only. Returns must be returned within 30 days of the ship date received. EverythingBB will not accept any returns after 30 days. Returned items must be unworn and unwashed (free of any stains from makeup, deodorant, or wear) with all EverythingBB and product tags attached. Defective items must be reported within 2 days of receipt. If not reported, we will not issue credit. If you believe you have received an incorrect item, please contact us within 24 hours of receiving your package. Merchandise purchased online can be returned via mail. We recommend shipping packages back with a tracking number, lost packages without proof of receipt will not be given return credit.

Canceling or changing an order

If you need to cancel or change your order, please contact us as soon as possible. Note we cannot guarantee that we will be able to honor the cancellation or change. Please email us at shop@bujubanton.com INTERNATIONAL ORDERS All international orders have an estimated delivery time of 1-6 weeks. Shipping time not guaranteed.

Customs and Duties

Any customs or import duties that are levied on your order, and/or customs declarations and regulations required once it reaches its final country of delivery are the sole responsibility of the recipient. Unfortunately, we have no control over the application of charges, nor the number of charges to be levied.

International Shipping Methods

International Economy and Standard Shipping: This is done in conjunction with your local postal service. Shipments are trackable until they arrive in the destination country. If you have questions about your order you should contact your local postal service. International Expedited Shipping: These shipments will be trackable from shipment until delivery.

Restricted Countries

Please note that we cannot ship to the following countries due to shipping restrictions: Cuba, Iran, North Korea, Sudan, Syria & Guatemala
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